Return & Replacement Policy – LostMyBuds

At LostMyBuds, we prioritize quality and customer satisfaction. Please read our policy carefully regarding returns, replacements, and refunds:

1. Eligibility for Return & Refund

Returns, replacements, or refunds are accepted only if the issue is caused by LostMyBuds:

• The item is damaged upon arrival in transit.

• You received the wrong product from our fulfillment team.

• The product is completely non-functional or dead on arrival.

In such cases, you are eligible for a 100% Full Refund or a Free Replacement.

2. Non-Refundable / Customer-Side Issues

Requests will not be accepted or refunded under the following conditions:

• Incorrect Orders: Ordering the wrong model, color, or part by mistake.

• Compatibility Issues: Failing to verify compatibility before placing the order (please double-check your model before purchasing).

• Change of Mind: Decisions to cancel or return after dispatch/delivery due to personal choice.

• Incorrect Information: Providing an incomplete or incorrect shipping address.

• Used / Damaged Goods: Items that have been used, scratched, opened, or altered.

Please Note: Any issue arising from customer error or oversight is strictly 100% Non-Refundable. No returns, replacements, or refunds will be issued in these scenarios.

3. Mandatory Replacement & Refund Guidelines

To process a claim for a wrong or damaged item, you must strictly follow these steps:

• Complete Unboxing Video: Record a full video while opening the parcel for the first time.

• No Cuts or Edits: The video must be a single, continuous shot with no pauses, cuts, or edits.

• Clear Visibility: The outer packaging, shipping label, and product must remain clearly visible throughout the video.

• Submit Proof: Share the video with us via WhatsApp at +91 8860026120.

Claims submitted without a valid, uncut unboxing video will be automatically rejected.

4. How to Initiate a Claim

To submit a request, contact us within 7 days of delivery:

• Email: support@lostmybuds.com

• WhatsApp: +91 8860026120

5. Processing Time

Once your claim and unboxing proof are reviewed and approved, your replacement or full refund will be processed within 3–7 working days.

6. Security Sticker Requirement

• Each earbud comes with a custom verification sticker for return and warranty tracking.

• Do not remove or damage this sticker.

• If the sticker is removed, tampered with, or missing, all return, replacement, refund, and warranty requests will be permanently voided.