Return & Replacement Policy – LostMyBuds

At LostMyBuds, we prioritize quality and customer satisfaction. If you receive a damaged or incorrect item, you may request a return within 7 days of delivery.

1. Eligibility for Return

Returns are accepted only if:

  • The item is damaged upon arrival.

  • You received the wrong product.

  • The product is not functional/working on arrival.

2. Returns Not Accepted For

  • Incorrect items ordered by the customer.

  • Items that are used, scratched, or opened.

  • Compatibility issues (Please confirm compatibility before placing your order).

3. Mandatory Replacement Guidelines

Important Notice: To process a replacement for a Wrong or Damaged item, you must strictly follow these steps:

  • Complete Unboxing Video: You must record a full video while opening the parcel for the first time.

  • No Cuts or Edits: The video must be a single, continuous shot with no pauses or editing.

  • Clear Visibility: The outer packaging, shipping label, and the product must be clearly visible throughout the video.

  • Submit Proof: Share the unboxing video with us via WhatsApp at +91 8860026120.

Please Note: Replacement requests will not be accepted without a valid, uncut unboxing video as proof.

4. How to Request a Return

To initiate a return, please email us at: support@lostmybuds.com or contact us on the WhatsApp number provided above.

5. Refund / Replacement Process

Once your return is approved, the replacement or refund will be processed within 3–7 working days.

6. Important Return Policy

Each earbud comes with a verification sticker for return and replacement checks.

Please do not remove or damage this sticker.

If the sticker is removed, damaged, or missing, we will not be able to accept any return, replacement, refund, or warranty request.

Thank you for your understanding and cooperation. 

Track Your Order

How to Track Your Order

• Enter your Tracking / AWB Number in the box below.
• Then select your Delivery Partner and click the button.

Important for Xpressbees:
Xpressbees tracking works slightly differently. After clicking Xpressbees, their tracking page will open where you may need to paste your AWB number.
Select Your Delivery Partner

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