Return & Replacement Policy – LostMyBuds

At LostMyBuds, we prioritize quality and customer satisfaction. If you receive a damaged or incorrect item, you may request a return within 7 days of delivery.

1. Eligibility for Return

Returns are accepted only if:

• The item is damaged upon arrival.

• You received the wrong product.

• The product is not functional/working on arrival.

2. Returns Not Accepted For

• Incorrect items ordered by the customer.

• Items that are used, scratched, or opened.

• Compatibility issues (Please confirm compatibility before placing your order).

3. Mandatory Replacement Guidelines

⚠️ Important Notice: To process a replacement for a Wrong or Damaged item, you must strictly follow these steps:

• Complete Unboxing Video: You must record a full video while opening the parcel for the first time.

• No Cuts or Edits: The video must be a single, continuous shot with no pauses or editing.

• Clear Visibility: The outer packaging, shipping label, and the product must be clearly visible throughout the video.

• Submit Proof: Share the unboxing video with us via WhatsApp at +91 8860026120.

Please Note: Replacement requests will not be accepted without a valid, uncut unboxing video as proof.

4. How to Request a Return

To initiate a return, please email us at: support@lostmybuds.com or contact us on the WhatsApp number provided above.

5. Refund / Replacement Process

Once your return is approved, the replacement or refund will be processed within 3–7 working days.