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1Security Sticker Requirement (IMPORTANT)

Each earbud comes with a custom verification sticker for return and warranty tracking.

  • Do not remove or damage this sticker.
  • If the sticker is removed, tampered with, or missing, all return, replacement, refund, and warranty requests will be permanently voided.
2Eligibility for Return & Refund

Returns, replacements, or refunds are accepted only if the issue is caused by LostMyBuds:

  • The item is damaged upon arrival in transit.
  • You received the wrong product from our fulfillment team.
  • The product is completely non-functional or dead on arrival.

In such cases, you are eligible for a 100% Full Refund or a Free Replacement.

3Non-Refundable / Customer-Side Issues

Requests will not be accepted or refunded under the following conditions:

  • Incorrect Orders: Ordering the wrong model, color, or part by mistake.
  • Compatibility Issues: Failing to verify compatibility before placing the order (please double-check your model before purchasing).
  • Change of Mind: Decisions to cancel or return after dispatch/delivery due to personal choice.
  • Incorrect Information: Providing an incomplete or incorrect shipping address.
  • Used / Damaged Goods: Items that have been used, scratched, opened, or altered.

Please note: any issue arising from customer error or oversight is strictly 100% non-refundable. No returns, replacements, or refunds will be issued in these scenarios.

4Mandatory Replacement & Refund Guidelines

To process a claim for a wrong or damaged item, you must strictly follow these steps:

  • Complete Unboxing Video: Record a full video while opening the parcel for the first time.
  • No Cuts or Edits: The video must be a single, continuous shot with no pauses, cuts, or edits.
  • Clear Visibility: The outer packaging, shipping label, and product must remain clearly visible throughout the video.
  • Submit Proof: Share the video with us via WhatsApp at +91 9990609948.

Claims submitted without a valid, uncut unboxing video will be automatically rejected.

5How to Initiate a Claim

To submit a request, contact us within 7 days of delivery:

  • Email: lostmybudscustomersupport@gmail.com
  • WhatsApp: +91 9990609948
6Processing Time

Once your claim and unboxing proof are reviewed and approved, your replacement or full refund will be processed within 3–7 working days.

Checkout karne par aap is policy se sahmat maane jayenge.

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