At Lost My Buds, we are committed to ensuring the quality and reliability of our products. Each purchase is accompanied by a comprehensive 3-month warranty, which commences from the date of delivery. This warranty is designed to provide our customers with peace of mind regarding their investment.

What is Covered:

  • Manufacturing defects
  • Technical or functional issues arising under normal usage conditions

What is Not Covered:

  • Physical damage caused by mishandling
  • Water or liquid damage
  • Misuse or accidental damage
  • Normal wear and tear associated with regular use

How to Claim Your Warranty:

To initiate a warranty claim, please provide the following information:

  • Your Order ID
  • A clear video demonstrating the issue
  • An unboxing video, if necessary for verification purposes

Upon verification of the claim, our dedicated team will arrange for a replacement in accordance with our warranty policy.

For any assistance or inquiries regarding warranty support, please do not hesitate to contact our support team via WhatsApp or email.

 

Email Support

Have a complaint or need assistance with your order? Our support team is here to help.

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Average response timeWithin 24 Hours